We have a full time customer service representative to answer your phone calls and see to your concerns. How is that important to you?
In smaller companies the owner is usually the estimator, scheduler, finance officer, color consultant, crew supervisor, and more—so answering your phone call and seeing to your concerns cannot be priorities. In fact, In an independent survey, 70 percent of respondents listed “unanswered phone calls” as first among their top 10 frustrations with painting companies. It is not that way with genesis. Should you not get our customer service representative on the line immediately, our policy is to return your call within 60 minutes during normal business hours.