What happens after I choose Genesis Painting?
- Tell you the exact week your project will begin and when we anticipate it will be finished—weather permitting
- Notify you two days before we actually start
- Provide you with a detailed written process about how your project will be completed—from the initial day to your final walkthrough inspection
- Order all necessary materials and schedule adequate staff for the timely and efficient completion of your project [Back to top]
How long does it take to get your estimate?
We will generally have a written proposal emailed to you within 48 hours from our initial appointment at your home or business. Alternatively, we will use conventional mail if you do not have email access. [Back to top]
Can you guarantee your scheduling?
Dates are firm. We'll tell you the exact week your project will begin and when we anticipate it will be finished—weather permitting. We'll notify you two days before we actually start, and work on your project without interruption. Project Managers track our painting crews with GPS to ensure they're onsite as scheduled. [Back to top]
How do I know you'll do what you say?
We place everything in writing for your documentation: the proposal, the painting process, your warranties—even our promise to the clean up after ourselves. But keep in mind that the best predictor of future performance is past performance. We are An Angie's List® Super Service Award winner for 2012, 2011 and 2010, and a member of the Madison Area Better Business Bureau with an A+ consumer satisfaction rating. [Back to top]
Do you require a down payment?
No. You're trusting us. So we believe we should likewise trust you. [Back to top]
How do I pay?
There is no down payment. Payment is due only after the project is completed to your complete satisfaction. We accept checks, all major credit cards, and additionally offer interest free, short term financing to qualified customers. [Back to top]
What if your estimate is wrong?
We do not give estimates. We give proposals. Your Genesis estimator will provide you with a written, guaranteed, fixed-price document that includes a detailed breakdown of the recommended work—to the penny. Of course, should you want to add or subtract an item, we will adjust the cost accordingly.[Back to top]
What is your warranty?
We warranty both workmanship and the materials we source for three full years. Your warranty is only as good as the company that issued it. In an independent survey, 70% of consumers listed un-honored warranties as 6th among their top 10 frustrations with painting companies. [Back to top]
What happens if I have a problem after you leave?
A guarantee is only as good as the company that backs it. Genesis Painting has been in business since 1992. We have dedicated customer service personnel, field consultants, and a Quality Assurance Manager whose primary mission is to guarantee your satisfaction. [Back to top]
What brands of paint do you use?
We use only premium paint—usually Hallman Lindsay or Sherwin Williams. We're able to purchase materials much more inexpensively than you can, considering the large amount of business we do with our suppliers, and we provide it to you at no net profit. However, if you want to buy or specify your own brand of paint, we will be glad to use it with two possible conditions:
- If we know the paint to be of marginal quality and you're determined to use it, we will refer you to another painting company to have it applied.
- Or in unusual circumstances, we might apply the paint, but not be able to fully guarantee the results. [Back to top]
What do you have in place for quality control?
Genesis Painting employs a fulltime Quality Assurance Supervisor whose primary job is to ensure that any painting project we complete meets a strict set of written standards that we explain to you in advance of your contract.[Back to top]
What can I expect once my project is finished?
You will be taken on a comprehensive walkthrough tour of your finished project. We will also solicit your candid opinion about our workmanship and processes with a paper-and-pencil customer service survey. And as always, our fulltime customer service personnel, field consultants, and Quality Assurance Manager are dedicated to your complete satisfaction—and maintaining the Genesis reputation for honesty, personal attention, excellent service, and quality materials. [Back to top]
My house probably has lead paint. Are you experienced with that?
Genesis Painting was one of the first contractors in Wisconsin to be certified in Lead Safe Work Practices, doing so before it actually became law. [Back to top]
How long has Genesis Painting been in business under the same name?
Genesis Painting has been doing business continuously under that name since the company's founding in 1992, and we have completed over 10 thousand projects. Please bear in mind that this is in an industry where nearly 25 percent of new contractors have failed in the Madison area during 2010 alone—according to Bizminer®. [Back to top]
Do you have references?
Our field representatives carry an Evidence Portfolio that contains a list of 100+ customers from among the hundreds of positive referrals we have received over the years. You are encouraged to call as many of them as you wish. Please also consider that we are a recipient of the Angie's List Super Service Award for 2012, 2011 and 2010, as well as a proud member of the Madison Better Business Bureau with an A+ rating. [Back to top]
Do you have an independent customer service survey that I can see?
Yes. In a study conducted by GKA Research1 of Madison, our customer satisfaction rating was 97 percent, the highest in South Central Wisconsin. The next highest company was significantly lower. Our field consultants will have a copy of the study to show you in the Evidence Portfolio they carry. Please ask to see it.1Now NBS Solutions [Back to top]
To what trade, professional, and business organizations do you belong?
- We belong to the Better Business Bureau of Madison, with an A+ rating. Letter grades represent the Bureau's opinion of a business. A+ is the highest and F is the lowest.
- We are a member of the Painting & Decorating Contractors of America (PCDA), which provides the painting industry with standards, education, training, and best practices essential to your satisfaction. [Back to top]
Are you fully insured?
Our field consultants carry an Evidence Portfolio that contains proof of insurance documentation in the amount of $3 million for liability. We also carry commercial vehicle and worker's compensation insurance. This is important because as a homeowner you can be sued by a worker who is injured on your premises if his employer is uninsured or under-insured. [Back to top]
Are you a stable company?
We have been in business since 1992. Additionally, as documented in the Evidence Portfolio carried by our field representatives, we are:
- Licensed, bonded, and insured in the State of Wisconsin Member of the Painting & Decorating Contractors of America (PCDA), which provides the painting industry with standards, education, training, and best practices essential to your satisfaction
- Recipient of the Angie's List Super Service Award in 2012, 2011 and 2010
- Proud member of the Madison Better Business Bureau, with an A+ rating [Back to top]
Do you offer help choosing colors?
Yes. In two different ways. You can use our self-help guide. And at no additional cost to you, we offer the services of a professional muralist and decorative painter. She can help you choose colors that will highlight the best features of your home or business—inside and outside—as well as provide other creative ideas and suggestions. [Back to top]
Are you experienced with murals or specialty painting techniques?
Yes. We retain a professional muralist and decorative painter who can help you with murals, as well as sponge, suede, and other faux finishing techniques. Ask for a free consultation. [Back to top]
Does Genesis Painting offer other services?
Yes. Wallpapering, window glazing, deck staining, and high-pressure exterior washing. We're also a premier provider of roofing, siding, window, door, and gutter systems for homes and businesses though our sister company Genesis Exteriors. [Back to top]
Do you do commercial work?
We specialize in repainting existing business properties. The company that initially painted your property probably isn't the best to help you with renovation. Painting large expanses of brand new wall space in a large empty site—unencumbered by trim, customers, or inventory—does not require the same levels of care, preparation, protection, and craftsmanship as does repainting. [Back to top]