Code of Ethics
An expression of proper conduct in the pursuit of our profession as related to our customers, our fellow contractors, our employees, our association, and to the public.
Obligation of the Contractor
- To provide painting and decorating services in a professional business-like manner with both craftsmanship and up to date techniques.
- To protect, preserve and decorate homes, edifices, facilities and all other public and private property with the most progressive and efficient means and materials.
- To maintain regulatory, insurance and licensing requirements in the areas we conduct business.
- To conduct our business operations according to the highest professional and industry standards.
- To provide innovative solutions which enhance value.
- To faithfully fulfill all contracts.
- To expand our knowledge through the constant study of best business practices and utilization of the latest technical advances in our profession and industry.
- To conduct one’s self in a professional manner at all times.
- To follow federal, state, and local tax laws and regulations.
- To adhere to federal, state, and local laws and administrative regulations regarding the use and disposal of paints, coatings, and related materials.
- To encourage the free exchange of ideas.
- To meet with fellow members and promote all the precepts of this Code.
- To present a broad and favorable image of our profession and industry at all times.
- To promote equal treatment of all members.
- To oppose any discriminatory practices.
- To not disseminate misinformation or derogatory information concerning our association or related entity, member or industry organization.
Obligation to Our Employees
- To provide opportunities for training, employment, career advancement and economic security in a progressive manner to all those who would apply themselves.
- To provide a safe working environment by establishing good safety practices in compliance with federal, state, and local laws and administrative regulations.
- To follow federal, state, and local employment laws and regulations.
Obligation to Our Organization
- To promote the spirit of this Code and the objectives of our profession and industry through creation of and participation in Councils, Chapters, Forums, all association entities and industry related groups.
- To establish and maintain the highest level of reciprocal respect and goodwill with all segments of the industry.
- To promote our association to customers, prospective members, the industry, and related groups.
Hiring and Contracting with a Professional Painting and Decorating Contractor
Before you decide to hire the economy priced painter, a friend who is handy, or "do it yourself", here are important points to consider that suggest that price and inexperience may not provide you the best value.
Painting can be hazardous work, whether it’s working on a ladder or dealing with dust, paints and solvents. Hiring a professional contractor means you don’t have to worry about these problems.
If your home or business was built before 1978, it may have some lead-based paint in one or more of the older coats, which can cause serious health effects when it is scraped or sanded in preparation for repainting. Professional contractors will take appropriate steps to protect you. Painting contractors are required to furnish EPA-produced pamphlets to their residential customers and certain other customer types, before they begin a job that involves disturbing lead-based paint in or on a surface. Professional painting contractors will understand and be willing to follow the recommendations on this pamphlet.
Preparation & Painting
Getting the surface properly prepared makes all the difference. Professional contractors know the
value of preparation and will do it right.
Knowing Paints and How to Apply Them
The choices today are more complicated than just oil or latex, and professional contractors will know what works, how to use it, and will have the right tools for the job. Professional contractors utilize and partner with professional paint, coatings, and wallcovering suppliers.
Cleanup and Disposal
Hiring a professional contractor means you don’t have to worry about dealing with paint residues and other leftovers. Professionals will know how to handle hazardous wastes that may be part of the job.
How to Choose the Right Contractor for Your Project
Once you have decided to contract with someone to do a particular painting and decorating project, how do you go about selecting the right company? Do you make your selection on price, size of company, years in business, or other criteria?
To locate the names of reputable contractors, there are many sources of information. Some of these sources are PDCA's Find a Pro search engine, friends, relatives, architects and design professionals, and local "quality- oriented" paint supply stores. However, these sources can only give you limited general information. In order to make an educated decision, you need some specific information about any person or firm you are considering hiring.
Contractors listed on PDCA’s Find-A-Pro search engine are members of PDCA and that is a very important difference. Members must agree to abide by the PDCA Code of Ethics, must be licensed or registered to do business as mandated in their place of business. They must also be insured as mandated in their State or locations where they do business.
Always verify the contractor is licensed and insured
Quality contracting firms will be only too happy to provide you with copies of their license or business registration and copies of their current certificates of insurance. They should provide bonding information (if the job is large enough to require such) and documentation of safety training and compliance programs. Not all states and municipalities require licensing however business registration with your state and municipality is generally a minimum requirement. Spend a few minutes to verify the insurance and registrations are current by contacting the insurance broker and regulatory agencies.
Written Contracts are a Must
Reputable contractors will encourage the use of a written contract. This contract should clearly explain the scope of the work to be performed. It should also cover such items as surfaces to be painted, methods and extent of surface preparation, time schedules for the project, and payment procedures. Knowing the total scope of the work enables you to carefully evaluate the different bids you may receive with the proper information and keep them on a level playing field. The contract serves to protect both you and the contractor.
Invest Time in Verifying References
Obtain a list of references from the prospective contractor. This list should include the contact person, address, and telephone number of the previous client. Follow up on this list with a phone call. Remember, the contractor will not give you a bad reference. Therefore, ask references if they know of any other work this contractor has performed. Be sure to ask whether the contractor and employees treated you professionally and with respect. The references you are interested in should be projects similar in size and scope to yours. Also, some of the projects should be at least a few years old. This will help you gauge the performance of the construction and materials used. If possible, try to see the work that was done. Discuss any guarantee or warranty programs the contractor may offer. Ask about the manufacturer's warranty on the products to be used on your project. Remember you are looking for long-term durability from the paint job. The use of high quality products is as important as the selection and performance of the contractor. Verifying references will provide a return on your project investment.
Is Your Contractor a PDCA Member?
Determine if your contractor is a member of the Painting and Decorating Contractors of America. It has been in existence since 1884 and has over 2500 members all over the United States of America, parts of Canada and in other countries. The focus of the association is the education of its members and the promotion of professionalism within the industry. Look for the PDCA logo on your contractor’s business card, bid sheets, or trucks. The Painting and Decorating Contractors of America (PDCA) offer many programs for the education of painting contractors. This education includes training in the area of safety, business management, technical areas of painting and surface preparation, and more. Quality painting and decorating contractors are well educated on the different aspects of any painting project and that knowledge helps eliminate surprises. Excellence in paint application is as important with your selection of a contractor as are the skills to properly manage their business and your project.
Not all Memberships Associations are alike
National Associations such as PDCA and the Better Business Bureau are Non-Profit Associations who are interested in making the contracting world better, not just selling their marketing based contractor promotions. PDCA is the only national association for painting and decorating contractors and one of the oldest contractor associations in America. Industry standards are another benefit of industry associations. PDCA produces nationally recognized Painting Industry Standards that cover many different aspects of a painting project. Use of these standards in proposals and contracts helps improve communication between the client and the contractor, assists in ensuring quality, and becomes a basis for evaluating the job’s requirements.
Good contractors are very eager for your business. They are also very proud of their craftsmanship. Once you have made your selection, step back and give the professional room to execute the project. You have both done your homework, so give the professional the opportunity to meet and exceed your expectations. Remember, as with anything else in life, you get what you pay for. If you want high quality and reliable service, be willing to pay the price that comes with it. Here's to your successful painting projects.
The Painting and Decorating Contractors of America is a full-service national trade association representing over 3,000 companies engaged in all sectors of the coatings application industry. PDCA has developed this article to assist you in making an informed decision when you next contemplate a painting or decorating project. To find a PDCA contractor in your area, visit the PDCA Find-a-Pro Search Engine on www.pdca.org, or call PDCA at 800-332-PDCA.